Our pricing is based on the type of service, size of your space (bedrooms and bathrooms), and any add-ons you choose. We offer transparent, upfront pricing with no hidden fees. Use our online quote calculator for an instant estimate, or contact us for a custom quote.

We accept credit cards (Visa, Mastercard, Amex), debit cards, e-Transfer, and cash. Payment is due upon completion of the service unless otherwise arranged for recurring clients.

For first-time clients, we may require a small deposit for large bookings (deep cleans, move-in/out). Regular clients are not required to provide deposits. Deposits are fully applied to the final invoice.

Never. The price we quote is the price you pay. We believe in complete transparency. If additional work is needed beyond the original scope, we will always discuss it with you and get approval before proceeding.

Our standard residential clean includes dusting all surfaces, vacuuming and mopping floors, kitchen counters and sink, full bathroom cleaning, and garbage removal. Our Signature and Enchanted packages include additional services like baseboard wiping, appliance cleaning, and inside fridge/oven cleaning.

We use eco-friendly, non-toxic cleaning products that are safe for families, children, and pets. Our products are effective against bacteria and viruses while being gentle on surfaces and the environment. If you have specific product preferences or allergies, let us know and we'll accommodate.

No — we bring all necessary supplies and equipment. Our pricing includes all cleaning products, tools, and equipment. If you prefer we use specific products from your home, just let us know.

We recommend booking at least 48 hours in advance, though we often accommodate shorter notice. For move-in/move-out and deep cleaning, 3-5 days' notice is ideal. Same-day service may be available depending on our schedule — call us to check.

We request at least 24 hours' notice for cancellations or rescheduling. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee of 50% of the service cost. We understand emergencies happen and will always work with you.

Absolutely! Since we don't require contracts, you're free to change your frequency anytime. Switching from bi-weekly to weekly? Just let us know. Want to pause for a month? No problem. Your discount level adjusts automatically with your new frequency.

Yes. All Witches Cleaning team members are fully insured and bonded. We carry comprehensive liability insurance that protects your home and belongings. Every team member undergoes thorough background checks and professional training before joining our team.

Your satisfaction is our top priority. If you're not happy with any aspect of our service, contact us within 24 hours and we'll send a team back to address the issue at no additional cost. We stand behind our work with a 100% satisfaction guarantee.

We serve the entire National Capital Region including Ottawa (Centretown, Glebe, Sandy Hill, Westboro, Kanata, Orléans, Barrhaven, Alta Vista, Nepean) and Gatineau (Hull, Aylmer, Gatineau sector, Buckingham, Chelsea). If your area isn't listed, contact us — we may still be able to help.

If possible, please provide a parking spot or let us know about parking options near your location. If street parking is the only option, we'll manage — but a reserved spot helps us arrive on time and get to work faster for you.